About us
Q: Where are you located?
A:Our Equipments are stored in Sydney CBD and St Ives. But unfortunately, there are no physical shops to be
visited. That is simply because it could ensure us to deliver our prime lenses and flexible service to your place at your time, which is not subject to the trading hours and holidays, and that is why we are able to offer you such competitive rates as well. You are the beneficiary.
Order and Confirmation
Q:How do I place an order?
A:Simply call or email us from here. We will confirm your order and schedual a drop off and pick up service. All the information regarding to the availability, the rate etc will be enclosed in the confirmation. What you need to do is, pick up the lens or, wait at home!
Q:How long should I place the order in advance?
A: You can absolutely order your lens in the last minute! However, in this case, availablity is not guaranteed, thus, we strongly recommand you to place the order at least 48 hours in advance, especially before holidays and weekends, in order to enjoy the lens as you expected.
Q:Does it mean I can get the lens if I place the order?
A: I am afraid not. Due to the availabilty, we will confirm with you as long as your order is received.
Q:Where can I make the inquiry?
A: you can make an inquiry either by email, fill out the online form, send a txt message, or simply grap a phone and ask! click here to send a inquiry .
Q:Can I cancel the order?
A: Yes, Why not? Please feel free to cancel the order at least 24 hours in advance, it won't cost you anything. As we understand that everyone might change mind. If you can do so, we will be happy to serve you next time.
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Equipment
Q:What condition are your lenses in?
A: Most of our equipments are quite new and In order to keep our lense fresh we will update our inventory regularly to make sure the lens you rent from us is in the best condition and latest model.
Q:What are included if I hire lens?
A: Normally everything in the original box is included, like lens, lens cap, real lid, soft/semi-soft baf, user's munual, tripod collar(if any),plus we provide you with UV filter free of charge for better protection of lens.
Q:Do I need to clean the lens before return?
A:NO, do not do so. Please feel free to leave the cleaning jobs to us. Otherwise, incorrect cleaning may cause a permanently physical damage which is not expected by both of us.
Q:Can I borrow my lens to someone else, say,my friend?
A: Yes. Upon you hire the lens, you have 100% right to control the use of lens. However, please be kindly remind, leagally speaking, the person signed in the Terms and Conditions Form will be liable for any damage or lost of the equipment.
Q:Do you provide user manual of the lens?
A: YES. In fact we strongly recommand you to have a copy of user manual from us to avoid damages caused by improperly use. Moreover, you can know somthing more about this lens.
Q:Does your lens come with UV filter or CPL?
A: Yes. Please ba aware that UV and CPL will not be available in some lenses like Nikkor AF-S 14-24mm F2.8G.
Q:Do I need to test the lens befor take it home?
A: Yes. To aviod dispute we request customer to bring the camera and have a test before you leave to make sure the lens is in the perfect condition.
Q:What if I found the lens is faulty during the use?
A:Based on the condition of the lenses are brand new or near brand new, and the confidence from the manufacturers, we would say this kind of possiblity is exetremely low. However, when it does happens, no worries, simply call us as soon as it happens. Please DO NOT try to fix it by yourself and DO NOT have it repaired. We will to replace your lens ASAP. If there is no other alternative lens available, we will refund yor rent.? We reserve the right to investigate and take the futher legal or financial actions upon identifying responsibility.
Q:What if the lens is stolen/lost/damaged?
A: Please get us know about it ASAP. We will discuss with you according to the clauses stated in the agreement.
Bond & Payment
Q:How long do I need to put bond into your account before I get the lens?
A: Normally we will keep the bond till termination of hire, provided no damage, no loss and same condition.
Q:How do I pay the bond?
A:The bond is payable by either cash or EFT. Please find out banking details below..
Q:When will the bond be released?
A: Upon return, we will check the conditions of equipment. Bond will be released by the same manner as it is paid.
Q:What payment methods are available?
A: We accept Cash and EFT only at moment. Equipments are released only after payment via EFT is confirmed. Please do EFT at leaset 48 hours prior to the date you requested.
Q:What is your banking details?
A: Banking details are:
| BSB Number : |
112-879 |
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| A/C Number: |
456 102 831 |
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| A/C Name: |
Hao Liu |
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Special Offers
Q:Do you have regular special offers?
A: Yes. To best serve our customers, we regularly update and release new offers,please keep in touch!
Q:Are there any conditions with offers?
A: Yes. Please refer to Special Offers for more details.
Pick up, Delivery and Return
Q:Can you deliver lens to me?
A: Yes, I would like to do so. .
Q:How much are delivery charges?
A: It would vary depending on your surburb. Normally it won't exceed $20 for deliver plus pick up. Please confirm with us in advance.
Q:Do I need to pay extra for late return?
A: We treat you like friend , if yor are late please give us a call, we won't charge you any if you can return it within 2 hours after the specified return time. However, if you are not able to return the equipments and without any notice, we will calculate the rentals based on hourly basis.
Q:Can I extend my rent?
A: Of course! If your lens is not in the waiting list of someone else, the rent can be extended. Make sure to give us a call to extend you rent before the schduled renturn time to avoid the late return fee.
Q:Can I return in advance?
A:YES. We could charge 50% on the rest days' rental and refund.
Q: Can I change mind after I had confirmed the delivery details with you?
A: YES. Anyone could change mind. But at least inform us before our lens being sent out.We will double check before delivery.